| 1 |
Prompt PIN entry for all EBT transactions. |
Yes |
| 2 |
Provide an EBT Balance Inquiry option on the website. |
Yes |
| 3 |
Allow only one EBT card per customer account and one EBT card to be used per order (this includes order modifications). |
No |
| 4 |
Impose no order minimums on orders being paid with SNAP or EBT Cash. |
No |
| 5 |
Support PIN-less refunds and match refunds back to the original purchase method (primarily to ensure that SNAP is always refunded to SNAP and never exceeds the purchase amount). |
No |
| 6 |
Support split tender transactions between SNAP/EBT Cash and credit card payments. |
Yes |
| 7 |
At checkout, provide the customer the SNAP eligible amount and a breakdown of all charges, taxes and fees. |
No |
| 8 |
Never charge fees or sales taxes to SNAP. |
No |
| 9 |
Customers must be able to choose the exact amount they would like to pay with SNAP or EBT Cash. |
Yes |
| 10 |
Prevent ineligible items from being paid with SNAP or EBT Cash. |
No |
| 11 |
Accommodate items sold by variable weight for EBT payment; one option is imposing a 10% upcharge on SNAP card (maximum) and issuing a refund if not needed. |
No |
| 12 |
Provide the same options to EBT customers that are provided to non-SNAP customers as related to order modifications (i.e. if a non-SNAP customer is able to add items to an order and pay with a credit card, an EBT customer must have the option to add items to an order and pay with SNAP or EBT Cash) |
No |
| 13 |
Accept EBT card numbers 16-19 digits in length. (EBT cards have no expiration date, CVV or zip code associated as security measures. The PIN is the security feature.) |
Yes |
| 14 |
Display error messages for failed EBT transactions that are specific to the scenario and customer-friendly. (For example: “Incorrect PIN, please try again or call the number on the back of your EBT card for assistance.”) |
Yes |
| 15 |
Provide the available balance when a SNAP or EBT Cash transaction fails for insufficient funds. |
Yes |
| 16 |
On an order confirmation screen after a successful transaction, provide at a minimum: the transaction type and amount (e.g SNAP purchase $6.99), the truncated EBT card number and the remaining SNAP and/or EBT Cash balance after the transaction. |
No |
| 17 |
Provide an email receipt or online order details that include all of the following elements: Merchant Name & Contact Information; Transaction Date/time; Transaction Type & Amount (e.g. “SNAP Purchase $33.31”); Truncated EBT Card Number; Remaining SNAP and/or EBT Cash Balance; Delivery/pickup/shipping address; Actual or estimated delivery/pickup/shipping date & time; Itemized fees for delivery/pickup/shipping, ordering, convenience; Handling or other fees or charges. |
No |